Effective July 10, 2026

Refund Policy

The current private prototype is free and does not yet accept payment. This intended policy will take effect only when checkout is activated.

Technical failures and duplicate charges

We will provide a full refund if a paid record cannot be generated after reasonable troubleshooting, if you are charged more than once for the same record, or if a charge was made because of a confirmed Conveydo error.

Other refund requests

You may request a refund within 14 days of purchase. Tell us the purchase email, approximate date, and reason without including VINs, signatures, addresses, or other record contents. If a finalized record was successfully generated and downloaded, we may deny a change-of-mind request because the digital service has already been delivered.

Processing

Approved refunds will be returned to the original payment method. Your bank or card issuer controls when the credit appears. A refund does not cancel or reverse the private sale between buyer and seller.

Non-excludable rights

This policy does not limit any refund, cancellation, chargeback, or consumer-protection right that cannot lawfully be limited.

Request support

Use the Support page. The support mailbox and payment lookup process must be operational and tested before paid checkout is enabled.